So yesterday, my manager and I recieved a notice that our office would be subject to a quarterly audit to make sure we are handling all our customers and employees in compliance with corporate policy and proceedures. Well, that sent my branch manager into a "tizzy" with her scrambling all over trying to make sure she had all her ducks in a row this time becuase apparently before I arrived she had failed an audit and was pretty upset about it. Little things like someone writing something in on a customer contract or a billing rate being off as little as 5 cents will cause points to be assessed against a branch of this company. So of course, being as ADD as ever, my branch manager starting yanking customer files all over the place and questioning me on every little detail! I was like, "hello this is stuff you should have been doing all this time and lots of this is from before I got here!" Anyhow, today I am pulling some reports and going carefully through all the employee files, whicih I know are correct, to make sure all documentation is in there, just in case.
Welcome to the "Wonderful World of HR Audits" I guess!
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment